DentistFind

Appointment Setter / Outbound SDR (Dental) — Spotlight

-, -, -

Full Time

Company Overview

DentistFind is a leading marketing technology company based in Canada, with 15 years of expertise in empowering dental practices across the globe. Our mission is to facilitate seamless and sustainable growth for dental practices through our innovative PracticeFuel platform, which leverages data-driven digital marketing strategies and cutting-edge technology solutions. By focusing on increasing patient acquisition and retention, DentistFind provides a stable and prestigious work environment that offers opportunities for growth and international exposure.

Our comprehensive approach combines advanced technology with personalized consultation, equipping dental professionals with the tools and guidance necessary to achieve their goals. The intuitive platform delivers real-time notifications, actionable reports, and performance reviews, while our expert consultants offer tailored training and support. This focus on ease of use and collaboration allows dental practices to concentrate on delivering exceptional patient care, ensuring steady growth and success in the ever-evolving dental industry.

Why Join DentistFind?

At DentistFind, we believe in clarity over complexity, extreme ownership, and building systems that scale. As a rapidly growing dental marketing and technology partner, we empower dental practices with data-driven strategies, cutting-edge tools, and a relentless focus on measurable outcomes. Join us to be a part of a team that values innovation, efficiency, and client success.

Job Overview:

As an Appointment Setter / Outbound SDR — Spotlight, you will drive revenue by making high-volume outbound calls to dental practices, booking qualified appointments and securing Spotlight activations through confident call control, clean process execution, and strong objection handling. This is a performance-measured role designed for someone who can deliver results in a fast-moving environment where scripts and systems are continuously improved. You’ll be expected to maintain 40–50+ calls per day during ramp-up, accurately log activity in the CRM, and collaborate with the team through rapid feedback loops—while operating with integrity, speed, and ownership in a fully remote, accountability-focused setup.

Key Responsibilities:

Make 40–50+ outbound calls/day (minimum during trial and ramp-up periods), using provided lead lists and outreach sequences
Deliver a neutral, time-boxed opener to reduce early hang-ups and maintain control in the first 30 seconds
Execute the approval-first call flow end-to-end, including:

Confirming key information (especially email + phone) accurately
Delivering the approval/receipt step clearly and confidently
Identifying and/or reaching the purchasing decision-maker
Presenting Spotlight with clean transitions and clear positioning
Securing next steps (activation, booking, secure-link follow-through) and confirming details

Handle objections (gatekeepers, “not interested,” confusion, timing, pricing) calmly without losing momentum
Log outcomes, decision-maker details, next steps, and call notes in the CRM with high completeness
Record calls and participate in rapid reviews/coaching loops to improve performance quickly
Surface patterns (hang-up points, objections, winning angles) in a concise, actionable way

Required Skills and Qualifications:

2+ years of outbound calling, appointment setting, or SDR experience (B2B or local services)
Ability to sustain 40–50+ calls/day during ramp-up while maintaining process quality
Strong call control: you can lead, time-box, and keep conversations structured
Strong objection handling: calm, confident, persuasive
High process discipline: you can follow checkpoints while adapting intelligently when needed
CRM proficiency with accurate note-taking and follow-up tracking
Clear, professional spoken and written English
Reliable internet, quiet calling environment, and stable headset/mic
Must be able to work a schedule overlapping Eastern Time (ET/EST)

Education (Required):

Bachelor’s degree required (any discipline)

Certifications (Required):

At least one verifiable sales-related certification (or equivalent), such as:

HubSpot Sales Software / Inbound Sales Certification
Salesforce Sales Representative / Sales Operations credential
Sandler / SPIN Selling / Challenger Sales training certificate
Equivalent verifiable sales training certification (must provide proof)

Preferred Qualifications:

Dental/healthcare/local services appointment setting or outbound sales experience
Experience with dialers, call recording tools, and understanding key SDR metrics (connect rate, funnel conversion, close rate)
Experience working in performance-driven environments with QA, call audits, and coaching loops
Demonstrated pricing discipline (anchoring value; discounting only with readiness checks)
Remote work experience in distributed global teams

Ideal Candidate:

You are execution-first and metrics-driven, and you can produce results with minimal oversight. You stay calm under rejection, maintain control early in the call, and adapt in real time without skipping required checkpoints. You take pride in clean CRM notes and reliable follow-through, you improve quickly through feedback, and you’re comfortable being measured weekly on outcomes—not just activity.

Company Culture & Values:

Analytical Decision Making: Data-driven strategies guide our decisions
Speed & Agility: We prioritize efficiency and speed in execution
Strategic Focus: Long-term success through strategic actions
Continuous Improvement: Relentless pursuit of excellence and growth
Integrity & Transparency: Building trust through honesty and accountability
Challenge-Oriented: Embracing challenges as opportunities for innovation

What We Offer:

Opportunity to work in a fast-paced, innovative environment
Ability to make a significant impact on the growth and success of dental practices
Professional development and growth opportunities
Collaborative and supportive remote work culture
Opportunities to be part of a global team with members from 9+ different countries

Work Environment and Work Hours:

Set-up: Full-time, Remote
Schedule: Monday–Friday, 7.5 working hours/day between 6:00am and 5:00pm Eastern Time (ET/EST)
Shift options:

6:00am–2:00pm ET (1st shift)
9:00am–5:00pm ET (2nd shift)

Remote Work Accountability (Important):
DentistFind operates fully remote and uses a time-tracking tool that captures screenshots at random intervals to ensure accountability and productivity. Candidates must be comfortable with this setup. If you have concerns about using a time-tracking tool, we strongly advise against applying to ensure alignment with our work practices.

The Team:

You will be part of a dynamic and diverse team spread across the globe, including Canada, the Philippines, Nigeria, Pakistan, Indonesia, Jamaica, Malaysia, Bangladesh, and India. As part of a remote-first organization, the team values open communication, collaboration, and a shared commitment to the company’s mission. You will work closely with the marketing and sales team and various department heads, playing a pivotal role in ensuring alignment and advancing strategic objectives.

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