• Website and Email Management:
• Diagnose and resolve basic website issues, such as broken links and page load errors.
• Updated and maintained website content, ensuring accuracy and compliance with company standards.
• Set up email accounts and address connectivity issues effectively.
• Basic Wordpress skills
• IT Admin and Support:
• Install, maintain and configure software systems according to company policies.
• Perform software upgrades to achieve optimum performance level.
• Admin task that support the department
• Ad hoc tasks assigned by the Manager.
• Integrations and Data Management:
• Establish and manage integrations between platforms, such as Facebook Ads and DentistFind.com, using tools like Pabbly.
• Manually upload and verify lead data in CRM systems, ensuring data integrity.
• IT Infrastructure Management:
• Monitor and maintain the company's IT infrastructure to ensure optimal performance and security.
• Implement and manage security protocols to protect company data.
• Communication and Documentation:
• Maintain IT infrastructure and manage help desk issues.
• Maintain clear and effective communication with team members and stakeholders.
• Document processes and solutions and provide recommendations for continuous improvement.

REQUIRED SKILLS AND QUALIFICATIONS: 

• Bachelor's degree in any four-year course, preferably Computer Science, Information Technology, Computer Engineering and similar courses
• Previous experience from internships and practical learning opportunities while completing their undergraduate studies.
• Working knowledge of relevant operating systems, software and programming
• Excellent problem-solving and critical thinking skills
• Keen attention to detail
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Enthusiasm for continual learning

Additional Information:

Set up: Full-time, Remote.

Schedule: Monday - Friday, 7.5 Flexible working hours between 6am - 6pm Eastern Standard Time Zone (EST)

If you are not comfortable using a time tracking tool, please do not apply.

Thank you.